Last updated: 9 November 2026
This policy explains how PlanterLogic (“we”, “us”) collects, uses and protects your personal information when you use this website, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Who we are
The responsible party for your personal information is PlanterLogic, 31 Trevallyn Industrial Park, River Road, Kya Sands, 2163, South Africa.
Telephone: 011 708 2911
Email: info@planterlogic.co.za
For any privacy question or request, contact us at the email address above.
2. What information we collect
Enquiries and messages you send us
When you use an enquiry form on this website, we collect the information you type in: your name, email address, telephone number (if you give it), the product or range you are interested in, and your message. We also record the page you sent the enquiry from.
Quote requests
When you request a quote through our basket and checkout, we collect your email address, the products you selected and any notes you add. We do not ask for payment details, because we provide quotations rather than taking online payment.
Email and telephone
If you email or phone us, we keep the details you give us so that we can reply and keep a record of our dealings with you.
Technical information
Like most websites, our systems automatically record technical information such as your IP address, browser type, device and the pages you visit. This is used to keep the website secure, to find and fix faults, and, where you agree to it, to understand how the website is used. See section 6 and our Cookie Policy.
3. Why we use your information
- to respond to your enquiry and prepare quotations;
- to supply products and services you ask for, including delivery and refurbishing;
- to keep business and tax records and meet our legal obligations;
- to protect the website against spam, fraud and attacks;
- to improve the website, where you have agreed to analytics cookies.
We process your information because you have consented (for example, by ticking the consent box on our forms), because it is necessary to respond to your request or to perform a contract with you, because the law requires it, or because we have a legitimate interest in running and securing our business that does not override your rights. You may withdraw your consent at any time (see section 8).
We do not sell your personal information, and we do not use it to make automated decisions about you.
4. Who we share it with
We only share personal information where it is needed to run the website and our business. This may include:
- our website hosting and maintenance providers;
- our email delivery provider, which sends the emails generated by this website;
- security and backup services that protect the website;
- Google, whose map is shown on this website and which may receive your IP address when the map loads, and whose analytics service we may use if you accept analytics cookies;
- our professional advisers, and the authorities where the law requires us to disclose information.
These providers may only use your information to provide their service to us, and we expect them to keep it secure.
5. Sending information outside South Africa
Some of the service providers named above store or process information in other countries. Where this happens, we take reasonable steps to make sure your information is protected to a standard comparable to POPIA.
6. Cookies
This website uses cookies. Necessary cookies make the website work, and you choose whether to allow the others through the cookie notice shown when you first visit. You can change your choice at any time, and our Cookie Policy lists the cookies we use and what they do.
7. How long we keep your information
We keep personal information only for as long as it is needed for the purpose it was collected for, including to answer your enquiry, to keep the business and tax records the law requires, and to deal with any dispute. After that we delete it or make it anonymous.
8. Your rights
Under POPIA you may ask us to:
- confirm whether we hold personal information about you, and give you a copy;
- correct or update information that is wrong or out of date;
- delete information we no longer have a lawful reason to keep;
- stop processing your information, or object to it, in the circumstances the law allows;
- withdraw consent you gave us, which does not affect processing that already took place.
To do any of these, email info@planterlogic.co.za. We may need to confirm your identity before we act on a request.
If you are unhappy with how we have handled your information, you may complain to the Information Regulator (South Africa) at inforegulator.org.za. We would appreciate the chance to deal with your concern first.
9. How we protect your information
We use reasonable technical and organisational measures to protect personal information, including secure (HTTPS) connections, access controls, security monitoring of the website and regular backups. No system is completely secure, and if there is a security breach affecting your information we will notify you and the Information Regulator as the law requires.
10. Children
This website is intended for businesses and adults. We do not knowingly collect personal information from anyone under 18.
11. Links to other websites
This website may link to other websites, such as our Facebook page. We are not responsible for the privacy practices of other websites, so please read their policies.
12. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed, and the current version is always on this page.